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HelpDesk


Secured Environment

The Service is hosted in highly secured Amazon server with 99.9% uptime.

Email / SMS intimation

The moment a ticket is raised Email / SMS notifacation is send to the concerned Engineer. Status updates are done through Email / SMS.

Ticket Status Checking Facility

Status of the ticket can be viewed at any point of time online and through Email / SMS nothifaction.

Esaclation Metrics

Tickets breaching SLA trigger a SMS / Email to the concerned Authority.